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Our fees

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Contactless payments

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Payments & requests

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Payment activity & privacy

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Cryptoback

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Security

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Identity verification

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Login security

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PIN & Biometric ID

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F.A.Q.

Each user who is involved in payment can verify that the transaction was successful if they receive notifications for it and see them appear on their personal feed.

  • If the recipient did receive a notification about the payment:
  • They may not realise the money is in their wallet.
  • They may need to verify their account.
  • If the recipient is still having trouble, please have them contact us directly
  • To protect their privacy, our Support team can only discuss their account with them

The moment you send a payment on SendCrypto, we transmit it onto the blockchain unless it’s an internal transfer between two SendCrypto wallet users under our custodial wallet service. This means we cannot cancel a payment once it’s been initiated.
If you’ve paid a friend, the fastest way to get a refund is to have them send you a payment for the same amount. Keep in mind, that our Support team won’t be able to reverse the payment for you unless:

  • The crypto is still in the recipient’s wallet
  • Their wallet is a custodial wallet by SendCrypto
  • They reach out to us directly with permission to reverse the payment

You sent a payment to an email address or phone number that isn’t associated with an active SendCrypto account or that isn’t verified.
You’ll need to have your friend verify their phone number or email address.

There is no limit on the amount of crypto you can send with SendCrypto, the only limit is $1000 worth of crypto to an unverified account, in order to avoid this limit, you just need to complete the simple verification process by clicking on the “complete the KYC” button in the app.

We don’t recommend receiving any payments from strangers or sending payments to anyone you don’t know,
In case you got a payment from someone you don’t know you can just slide left on the transaction in your wallet and click on the “send back” button, in case you got a payment request from a stranger you should just ignore it as it can be a mistake. In case this repeats itself please contact us.

All transactions are logged on the blockchain and publicly accessible, the only information which is not publicly available is your personal details

You can find all your transactions in the app, “My transactions” section.

Yes. You can choose not to present your details as the sender when you make a transfer or payment.

You can secure your wallet with multiple options such as 6 digit passcode, 2fa vis SMS, and biometrics

Each user who is involved in payment can verify that the transaction was successful if they receive notifications for it and see them appear on their personal feed.

  • If the recipient did receive a notification about the payment:
  • They may not realise the money is in their wallet.
  • They may need to verify their account.
  • If the recipient is still having trouble, please have them contact us directly
  • To protect their privacy, our Support team can only discuss their account with them

The moment you send a payment on SendCrypto, we transmit it onto the blockchain unless it’s an internal transfer between two SendCrypto wallet users under our custodial wallet service. This means we cannot cancel a payment once it’s been initiated.
If you’ve paid a friend, the fastest way to get a refund is to have them send you a payment for the same amount. Keep in mind, that our Support team won’t be able to reverse the payment for you unless:

  • The crypto is still in the recipient’s wallet
  • Their wallet is a custodial wallet by SendCrypto
  • They reach out to us directly with permission to reverse the payment

You sent a payment to an email address or phone number that isn’t associated with an active SendCrypto account or that isn’t verified.
You’ll need to have your friend verify their phone number or email address.

There is no limit on the amount of crypto you can send with SendCrypto, the only limit is $1000 worth of crypto to an unverified account, in order to avoid this limit, you just need to complete the simple verification process by clicking on the “complete the KYC” button in the app.

We don’t recommend receiving any payments from strangers or sending payments to anyone you don’t know,
In case you got a payment from someone you don’t know you can just slide left on the transaction in your wallet and click on the “send back” button, in case you got a payment request from a stranger you should just ignore it as it can be a mistake. In case this repeats itself please contact us.

All transactions are logged on the blockchain and publicly accessible, the only information which is not publicly available is your personal details

You can find all your transactions in the app, “My transactions” section.

Yes. You can choose not to present your details as the sender when you make a transfer or payment.

You can secure your wallet with multiple options such as 6 digit passcode, 2fa vis SMS, and biometrics