Reporting Suspicious Communication

Table of Contents

Phishing emails often lead you to fake websites to steal your private, sensitive data. These websites could look unusual or they could appear genuine but have a suspicious URL.

If you receive a suspicious email or website link:
– Don’t click on any links inside of the email or in the website, and don’t download any attachments
– Don’t enter any information
– Don’t change the subject line and don’t forward the message as an attachment.
– Forward the email and/or website to [email protected]
– If you notice any unexpected activity on your SendCrypto account, please also contact our support team
– Delete the email from your inbox

SMS/Text Message
If you receive a text message with a link inviting you to visit a website:
– Don’t click on any links inside of the SMS text message
– Screenshot the message
– Make sure that the message shows the full telephone number
– Email the screenshot to [email protected]

Telephone Call
If you receive a suspicious telephone call:
– Take a screenshot of your phone log showing the telephone number
– Email the screenshot to [email protected]
– Include details of the telephone call, including what the caller country or asked from you

If the caller left a voicemail, and you’re able to view a transcript on your mobile device, include a screenshot of it in your email.

When you send an email to [email protected], you’ll receive an automatic email letting you know we received it.

Safeguarding Your Account
If you shared financial or personal information, or entered personal information on a fake website:
– Change your SendCrypto password immediately
– Review your recent SendCrypto activity to make sure you authorized all the payments
– Report any unauthorized payments or activity to SendCrypto

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