The moment you send a payment on SendCrypto, we transmit it onto the blockchain. This means we cannot cancel a payment once it’s been initiated. If you’ve paid a friend, the fastest way to get a refund is to have them send you a payment for the same amount. Keep in mind, that our Support team won’t be able to reverse the payment for you unless:
– The crypto is still in the recipient’s wallet
– Their wallet is a custodial wallet by SendCrypto
– They reach out to us directly with permission to reverse the payment
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